Reference

How akasia988 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use akasia988, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to access or delete dataDirect contact for data requests
akasia988 How akasia988 Handles Your Personal Data
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is reachable through the channels below. For account-specific queries — including those linked to your DANA, OVO, or GoPay wallet — please include your registered email so we can verify your identity before acting on any request.

Team online

Live Chat

Open the chat window from your account dashboard. Verified account holders get direct access to our support team for data and privacy queries.

Email Support

Send your data request or privacy concern to our support email address found in your account settings. Attach your registered account details for faster handling.

Account Help Centre

The Help Centre inside your account covers common privacy questions, including how to update your personal details and how to unlink a payment wallet.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security is not an afterthought in how we run akasia988. We apply SSL encryption to all data in transit — that includes your login session, your payment confirmations from DANA, OVO, or GoPay, and any support messages you send us. Access to your account data internally is restricted to staff who need it to do their job. We review those access permissions regularly. Players in Surabaya and across Indonesia can request a full copy of the data we hold on their account at any time through the support channels listed on this page.

SSL Encryption

Every session — login, wallet link, payment confirmation — is encrypted end to end. Your DANA, OVO, or GoPay transaction data moves through a secure connection at all times.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion once that period expires.

Cookie Controls

We use cookies to keep you logged in and to remember your preferences. You can adjust cookie settings through your browser at any time without losing your account access.

Internal Access Limits

Your personal data is not visible to every staff member. Access is role-based and logged, so only authorised personnel can view account or payment information for support purposes.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about data, cookies, wallet privacy, and how to make changes to your account information. If your question is not covered here, use the live chat or email contact on this page.

We collect your name, email address, and contact details at registration. After that, wallet identifiers for DANA, OVO, or GoPay and your session logs are added as you use the platform.

No. We only record the wallet type and transaction reference numbers needed to confirm a payment. Your wallet PIN and login credentials for those apps remain private and are never held by us.

Send a request through live chat or the support email listed in your account settings. Include your registered email so we can verify your identity before releasing any account information.

Yes, you can request deletion once your account is closed and any regulatory retention period has passed. Contact support with your verified account details to start the process.

We use session cookies to keep you logged in and preference cookies to remember your settings. Adjust or block them through your browser settings; your account access will not be affected.

We share data only with payment processors like DANA, OVO, or GoPay — and only the minimum needed to complete your transaction. We do not sell personal data for advertising or marketing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.